Kavalkade HO Lunging Aid

Delivery Options and Information

• Most items are delivered Monday to Friday unless a Saturday delivery has been requested and paid for.
• When your parcel arrives at your delivery address, a signature will be required to acknowledge its receipt.
• Gift vouchers may be sent directly to recipient.
• You can buy online and collect directly from the shop.

Mainland UK

Non-Mainland UK and International

Further Information

Oversize & Unusual Sized Items
Items shown that include a ‘quoted delivery’ logo are either heavy, oversized or of an irregular shape. These items may have an additional delivery charge associated with them. To confirm delivery charges for these items, please contact us.

Liquids, Aerosols and Gels
For security reasons relating to international air transport, we are unfortunately unable to deliver liquids, aerosols and gels outside of mainland UK.

Delivery Address Options
When you place an order you can choose either have your goods delivered to your home address or an alternative delivery address. If you do not already have an alternative delivery address listed on your account you can enter this at the time of placing a new order, in the appropriate section.

Despatch Times
Unless you have requested a next day delivery, we aim to despatch all goods from our warehouse within 48 hours of the receipt of the order. Occasionally at exceptionally busy times this may take a little longer.

Our Delivery Method
YODEL (UK), Cotswold Couriers (UK MAIL) and the Royal Mail. Please note that for all deliveries, a signature will be required on receipt. If no-one is available at your delivery address at the time the item is being delivered, a YODEL, UK MAIL or Royal Mail card will be left giving you appropriate contact details for your local depot so you can rearrange delivery.

It is important that you are happy with all your purchases online with Sydney Free Saddlery and we want to make it easy if you are not happy or need to return an item. Please see some frequently asked return questions below:

Damaged during delivery, defective, incorrectly advertised or not what I ordered.

You can return your purchase to us within 28 days of the date you received the item if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered. We will issue a full refund (including postage costs) or a replacement at no additional cost.

I want to return an unwanted item?

If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within seven days of receipt for a refund. Please be aware that we may not refund your postage costs, as there is no error on our part.

I want to return an unwanted large and/or expensive item?

For large and/or expensive items, we may arrange for a courier to collect your purchase. In this event, we will contact you to arrange a collection time that is convenient for you. If there is no error on our part and you require this service, we will quote the cost for this service at the time of your call.

What items cannot be returned?

The Distance Selling Regulations allow you to withdraw from any purchase made from us at any time 7 working days after the date you receive the item.

If you want to return an unwanted purchase and it remains unopened and unused, as there is no error on our part we will refund the purchase but may choose not refund your delivery costs.

(Please be aware that the following goods are excluded from the right to cancel:)

• Goods made to specification or otherwise personilised
• Unsealed optical media, such as DVD's, CD's, Video Games and Computer Software
• Swimwear
• Pierced Jewellery
• Gift Vouchers

Our Refunds Policy

When will I get my refund?

When you send your item back to us, within 3-5 days of receipt we will process the returned item and make a payment back to the credit card or debit card you originally paid with.

Our Exchanges Policy

Can I exchange my returned item for something else?

We are unable to exchange goods from one order to another. In all cases we would handle your returned item as a straight froward return and refund the payment back on the credit card or debit card you originally paid with as per the refunds policy (above).
If you do require another item a new order would need to be raised and charged for separately and the funds will be taken for the new order before you will have received a refund for the returned item(s). 

Will I be charged again for postage?

If you raise another order at the time when you are making arrangements to return your other items the new order will be sent with free postage (UK Mainland Only)

What is your returns address?

Sydney Free Saddlery
54 Querns Lane.
Cirencester,
Glos.
GL7 1RH

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