Delivery Terms

Delivery Options and Information

  • Most items are delivered Monday to Friday unless a Saturday delivery has been requested and paid for.
  • When your parcel arrives at your delivery address, if sent by courier, a signature will be required to acknowledge its receipt.
  • Gift vouchers may be sent directly to recipient.
  • You can buy online and collect directly from the shop.

Mainland UK

Service Weight Limit Delivery Price Notes
Standard Delivery Up to 25kg 2-4 working days See your basket Delivery is to UK mainland addresses. Your items will be sent by Royal Mail or our Courier and usually takes 2-4 working days.
Standard Delivery Only Up to 25kg 3-5 working days See your basket Delivery for these items is available to UK mainland addresses. Your items will be sent by Royal Mail or our Courier and usually takes 3-5 working days. Orders containing these items are not available for express deliveries.
Premium Service Up to 25kg 2-3 working days See your basket Please Note: Items delivered using this courier service require a signature at time of delivery.
Express Service Up to 25kg Next working day delivery See your basket For urgent items to UK Mainland addresses, orders must be received by 2pm (Mon-Thurs) and 12pm (Fri) to receive next working day. Next working day for Friday order is Monday. This excludes Bank Holidays and weekends. This service covers mainland UK and excludes Northern Ireland some areas of Northern Scotland.
Saturday Delivery Up to 25kg See your basket For a guaranteed delivery on Saturday, orders must be received by 1pm Friday. This service excludes Northern Ireland and areas of Northern Scotland.

Non-Mainland UK and International

Destination Weight Delivery Price
Scottish Highlands & Islands Up to 25Kg Delivery in approx 2 working days. See your basket
Northern Ireland Up to 25Kg Delivery in approx 2 working days. See your basket
Isle of Man, Scilly Isles, Channel Islands Up to 25Kg Delivery in approx
2 working days.
See your basket
Belgium, France, Germany, Luxembourg, Netherlands, Republic of Ireland Up to 25Kg Delivery in approx 3 working days. See your basket
Austria, Denmark, Liechtenstein, Switzerland Up to 25Kg Delivery in approx 4 working days. See your basket
Czech Republic, Italy, Slovakia, Spain Up to 25Kg Delivery in approx 5 working days. See your basket
Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden Up to 25Kg Delivery in approx 5 working days. See your basket
Bosnia-Herzegovina, Bulgaria, Croatia, Greece, Iceland, Lativia, Lithuania, Montenegro, Norway, Romania, Serbia Up to 25Kg Delivery in approx 5 working days. £ Call Us
Tunisia, Turkey Up to 25Kg Delivery in approx 5 working days. £ Call Us
Rest of the World Up to 25Kg Delivery times vary dependent upon location, but please allow up to 28 working days. £ Call Us

Further Information

Oversize & Unusual Sized Items
Items shown that include a ‘quoted delivery’ logo are either heavy, oversized or of an irregular shape. These items may have an additional delivery charge associated with them. To confirm delivery charges for these items, please contact us.

Liquids, Aerosols and Gels
For security reasons relating to international air transport, we are unfortunately unable to deliver liquids, aerosols and gels outside of mainland UK.

Delivery Address Options
When you place an order you can choose either have your goods delivered to your home address or an alternative delivery address. If you do not already have an alternative delivery address listed on your account you can enter this at the time of placing a new order, in the appropriate section.

Despatch Times
Unless you have requested a next day delivery, we aim to despatch all goods from our warehouse within 48 hours of the receipt of the order. Occasionally at exceptionally busy times this may take a little longer.

Our Delivery Method
YODEL (UK), Cotswold Couriers (UK MAIL) and the Royal Mail. Please note that for all courier deliveries, a signature will be required on receipt. If no-one is available at your delivery address at the time the item is being delivered, a YODEL, UK MAIL or Royal Mail card will be left giving you appropriate contact details for your local depot so you can rearrange delivery.